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At Ace Homecare, we have over 80 years 'domiciliary care' experience between us in the office. Our care team have much more and over half of them have been with us for over 5 years and a handful over ten years. We believe that our staff retention levels are high because we are determined to create and maintain the best working environment we can. We are always looking for ways to improve the core care delivery to our customers but we are equally focused on improving the work experiences of our staff. We believe that if we build a happy workforce, this in turn will create a happy customer and high quality care!
Jackie started the company in 2003 with Amanda after working in social care for many years. 'Jacks' is our current Registered Manager as well as a director. She is the boss of everyone but the office dog, Brinkley.
Amanda started in the care sector 20 years ago. After being a carer for many years, Amanda persuaded Jackie to start up in 2003 in the hope of improving the struggling sector.
Sarah is currently training for her Level 5 Registered Manager course in order to help out Jackie with her duties. Sarah started with the company 4 years ago and has become a favourite amongst our customers.
Grace has been with the company right from the early years. She currently only works part time but still plays a vital role in our performance. Grace is known for her steady head and problem solving ideas.
Richard is the company 'Driver' constantly creating new methods of improvement to ensure the business is thriving. 'Rick' has worked his way up to become the operations manager after being with the company for a number of years.
Sam is a 'newbie' to the office. Sam is taking on the challenge of our rotas. Sam is determined and is motivated to produce effective rotas for our staff and customers alike.
Brinkley has the most important job of all; he is there to try keep us all calm in our moments of stress. He has had a lot of practice but he is very good at his job.
Kat is known fer her flexibility as she performs a number or roles for the company. She is a carer at heart but is also part office based and also covers the 'Out of hours' support team.
Paula has been a carer with us since 2013, she also is part of our 'Out of Hours' Team. Paula is very well liked by our customers and is known for arranging days and nights out.
Sam is still relatively new but has made a big impression. Sam is there to provide 'support' to our care staff, especially to our new recruits. Sam is always professional and is perfect as a representative of the company's values.
Gemma has been with us since 2016, she has recently just come back from maternity leave. She is mainly a carer but also covers the 'Out of Hours' Team. Gemma is known for always wearing a smile, even in the early hours of the morning.