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Technology is used in all aspects of care delivery to improve the effectiveness, speed and accuracy of care.
We include our customers in all aspects of their care so that they have an important role to play in their own care.
All our staff are regularly supervised to support, encourage and address any issues.
Our staff are routinely spot checked to ensure they are following correct procedures, wearing PPE and are performing as expected.
We review our customers so that they have a chance to tell us how their care is going and enable them to make changes.
Our technology can help us spot trends in medication management, nutrition and hydration to enable us to make informed decisions about care delivery.
We work closely with a number of local organisations to provide effective care delivery.
We report accurate information to the relevant bodies when necessary.
We gain consent from the customers on assessment for their care delivery including holding the information we needed.
All our staff are trained in Mental Capacity and Dols. We check there understanding of these at team meetings, supervisions and provide refreshers.