Care Quality Commission
Who are CQC?
As a registered care provider, we are regulated by the CQC. This means we are routinely inspected and monitored by the CQC to ensure we are providing safe, effective, high-quality care. For more information on the role of CQC in Social care, please visit www.cqc.co.uk. To see our current report or see past reports; please either download from below or click this link https://www.cqc.org.uk/location/1-1747398264.
How We Meet the KLOE's
Safe
How we keep our customers and workers safe.
Effective
Why we think we are effective in providing high quality care.
Responsive
How we respond to ever changing service users needs, emergencies and pressures.
Caring
Why we care a lot about what we are doing and the impact it has on our customers.
Well-led
How we lead our staff by managing, supervising and arranging quality audits to ensure our service is performing as it should be.
CQC
How we compare against CQC guidance on KLOE's.
Complaints
Should you need to make a Complaint..
We take complaints very seriously, the first thing you need to do if you have a complaint is to speak to us to see if we can address it. We welcome yourselves and/or families to come to our office to discuss any complaints or we can come and see you. Alternatively, you can ring us on 01472 426465 or email us on complaints@Acehomecare.co.uk and we will get back to you within 24 hours. All customers are given a complaints procedure at the first initial assessment, you can also see this in the terms and conditions in the download section below.
If you have followed the complaints procedure and are not happy with the outcome, we invite you to contact the CQC on the following link..
https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider
