Covid-19 iNFECTION CONTROL MEASURES

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•  Hand sanitiser is available for both staff and service users to use.
• Please use the sanitiser as you enter and leave the building.
• We’ve introduced a one way system throughout our buildings. And installed new signs and floor markings to show you the way.
• Please make sure you keep 2 metres apart from other people..
• Where possible, we’ve created separate entrances and exits.
• Clear signage provides helpful guidance throughout the building.

• Staff helping you might look different.
• They will be wearing a mask.
• And they might also wear gloves and an apron.
• Please don’t be scared. This is to help stop germs spreading to help make sure you are safe and they are safe.
• Underneath, it’s still the same person caring for you.

All service users and visitors need to wear a face covering at all times, when in one of our buildings. This is for your safety and the safety of other patients and staff.

Face coverings can be cloth and/or homemade. The government has provided guidance on how to wear and make a cloth face covering here. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, as long as they are not loose and they cover the mouth and nose.

Please plan in advance and bring a face covering with you whenever possible, but if you don’t have a face covering or cannot wear one, please tell us before you visit. Face masks will be provided in emergencies.

If wearing a face covering is difficult due to physical or mental health conditions, please let us know. Other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival.

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

All visitors must also follow the social distancing and hand hygiene measures in our building.

There may also be times when you may need to have your temperature taken.

Please call to let us know if you or anyone in your home has symptoms of Covid-19 before we visit your home. 

For your safety and the safety of our staff, can you please wear a face covering while we visit your home.

Our staff member will be wearing a mask. They may also wear gloves and an apron.

This is to help stop germs spreading.

They might look different. But underneath, it’s still the same person supporting you.

If you live with other people, they will be asked to leave the room while you receive support from staff.

Face coverings can be cloth and/or homemade.

Face coverings worn as part of religious beliefs or cultural practice are also acceptable, as long as they are not loose and they cover the mouth and nose.

If you don’t have a face covering, please tell your support worker when we visit so we can provide you with one.

If wearing a face covering is difficult due to physical or mental health conditions, please let us know. Other measures will be considered on a case-by-case basis.

If you are deaf or hearing impaired, our staff have a range of communication options to make sure that they can communicate effectively with you.

Please remember, if you have or think you might have coronavirus (Covid-19), you need to stay at home. The main symptoms of coronavirus are:

• high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.