All service users and visitors need to wear a face covering at all times, when in one of our buildings. This is for your safety and the safety of other patients and staff.
Face coverings can be cloth and/or homemade. The government has provided guidance on how to wear and make a cloth face covering here. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, as long as they are not loose and they cover the mouth and nose.
Please plan in advance and bring a face covering with you whenever possible, but if you don’t have a face covering or cannot wear one, please tell us before you visit. Face masks will be provided in emergencies.
If wearing a face covering is difficult due to physical or mental health conditions, please let us know. Other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival.
If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.
All visitors must also follow the social distancing and hand hygiene measures in our building.
There may also be times when you may need to have your temperature taken.
Please call to let us know if you or anyone in your home has symptoms of Covid-19 before we visit your home.
For your safety and the safety of our staff, can you please wear a face covering while we visit your home.
Our staff member will be wearing a mask. They may also wear gloves and an apron.
This is to help stop germs spreading.
They might look different. But underneath, it’s still the same person supporting you.
If you live with other people, they will be asked to leave the room while you receive support from staff.
Face coverings can be cloth and/or homemade.
Face coverings worn as part of religious beliefs or cultural practice are also acceptable, as long as they are not loose and they cover the mouth and nose.
If you don’t have a face covering, please tell your support worker when we visit so we can provide you with one.
If wearing a face covering is difficult due to physical or mental health conditions, please let us know. Other measures will be considered on a case-by-case basis.
If you are deaf or hearing impaired, our staff have a range of communication options to make sure that they can communicate effectively with you.
Please remember, if you have or think you might have coronavirus (Covid-19), you need to stay at home. The main symptoms of coronavirus are:
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