We promote a caring attitude from the top to the bottom of the organisation. We care about our customers; take pride in the way we help them to meet their outcomes.
We assess potential new staff against caring traits to see if they are a good fit for the role of care worker.
We understand the importance of privacy and dignity to our customers. We keep the customers involved in the decisions about their care. We speak loudly and clearly and always remain professional and respectful that we are in the own homes of our customers.
We work as best we can to ensure that the rotas are appropriate and respect the wishes of our clients as best we can. We have stopped providing 15 minute visits to our customers so that we are not always seen as rushed and are able to always have a 'good' chat with the customer. We always ensure there is appropriate travel time for our staff.
We go out of our way to go the extra mile for our customers. From last minute changes, to medication collection. To posting out bookings lists each week to ensure our customers are always informed of who is coming.
Letting our customers know when there are breakdowns in services, when care staff are running late. We are always honest with our customers and do not make promises we can not keep!